Frequently Asked Questions
A Newborn Care Specialist is a trained professional who provides overnight (or daytime) support to families in the first weeks and months after bringing their baby home. My role is to help you rest, recover, and feel confident in caring for your baby.
Absolutely. I offer a complimentary phone and/or in person meet and greet before you commit, so you can ask questions, learn about my services, and get a sense of whether I’m the right fit for your family.
As a former Registered Nurse (BScN), I bring a trusted and professional background alongside caring for your baby (and the whole fam!). I do not provide medical care and will always encourage you to discuss health issues with your doctor. I focus specifically on infant care and family rest.
I handle feedings (bottle or bringing baby to you for nursing), burping, diaper changes, soothing, and settling your baby back to sleep. I can help in several additional ways such as the cleaning/sterilizing of bottles/pacifiers etc., tidying the nursery and doing laundry. I also track feedings, sleep patterns, and output – all while you get uninterrupted rest. I am always respectful, quiet and courteous and believe in following a family-centered approach. You will be provided with a post shift report communicated in the Baby Care Journal (which remains with you so you can always reference back if needed).
Yes! I support families however they choose to feed their baby-whether that’s exclusive breastfeeding, pumping, formula feeding, or a combination.
Yes, over time. While I don’t promote “cry-it-out” methods, I do help babies develop healthy sleep foundations so they gradually learn to sleep for longer stretches, making nights easier for everyone.
Every family is unique. The Root Package at 50 hours is a great starting point. If families want further support after, you’re given 7% off the next package(s) or alternatively you can book flexible care for individual days or nights (4 hr minimum) at my hourly rate.
Packages: I offer 4-12 hour shifts, based on current availability. We will work together from the beginning to find the perfect hours for you and your family.
After Package option: Flexible individual shifts starting at 4 hours.
No, I also offer limited daytime support so please contact me to see my availability.
I’m based in Burlington, Ontario, and serve families in Burlington, Oakville, Milton and surrounding areas. I will always try to accommodate so please inquire if you are not within Halton and hoping for support.
I offer packages ranging from 50 to 300 hours. You can pay in full (with a discounted rate) or pay in biweekly installments. E-transfer is the most common payment option. I accept cash as well.
My newborn care services are private-pay and not currently covered by health insurance plans.
Once you decide to move forward, I’ll guide you through a simple and supportive onboarding process:
Practice Better Access – You’ll be set up with a secure client portal (Practice Better), where you can complete your intake form, review and sign the service agreement, and manage payments.
Pre-shift Visit (Complimentary) – About one week before care begins, I’ll spend roughly an hour with your family to review your baby’s routines, feeding and sleeping spaces, and answer any questions so our first overnight feels seamless. During this visit, you’ll also receive your personalized printed Welcome Package, which outlines your chosen package, key details, and helpful resources.
Start of Care – With everything in place, you can begin care feeling prepared, confident, and supported every step of the way.
If your baby requires specialized medical support, I’ll guide you appropriately and encourage assessment and care to be done by your healthcare team.
Not at all-my goal is to support you, not replace you. Care is designed to give you the chance to rest and restore, so that you can be the parent you wish to be when you are well rested. I’ll handle the baby’s needs, while you gain the energy to connect with your little(s)
Yes! Gift cards and prepaid packages are available and make a thoughtful baby shower or welcome gift. They can be emailed or printed for giving.
Yes! Overnight support can be especially valuable for families with more than one newborn, and I provide this care at no extra cost.
Your baby’s health and safety always come first. If I am unwell, I will notify you as soon as possible and arrange to reschedule missed hours. If your family is sick, please let me know right away so we can decide together whether to proceed with care or pause until everyone is feeling better. This way, we keep your home environment as safe as possible for your newborn.